Assists the Restaurant Manager in the supervision of the Restaurant personnel ensuring total guest satisfaction regarding food quality and service in accordance with company policies.
Hiring Requirements:
-Minimum of five to eight years hospitality management
experience (shipboard experience preferred), or an equivalent
combination of experience and education.
-Bachelor’s degree in hospitality management, business
administration or related field from an accredited college or
university or the international equivalent preferred.
-Very strong management skills in a multicultural and dynamic
environment.
-Very strong communication, problem solving, decision
making, and interpersonal skills.
-Superior customer service, teambuilding and conflict
resolution skills.
-Knowledge of the principles and processes for providing
personalized services including needs assessment techniques,
quality service standards, alternative delivery systems, and guest
satisfaction evaluation techniques.
-Strong planning, coaching, organizing, staffing, controlling,
and evaluating skills.
-Intermediate computer software skills required.
-Possess a good understanding of basic accounting principles
such as numbering flow, “Debits/Credits”, adjusting entries and
corrections.
Language Requirements:
-Ability to speak English clearly, distinctly and cordially with
guests.
-Ability to read and write English in order to understand and
interpret written procedures. This includes the ability to give and
receive instructions in written and verbal forms and to
effectively present information and respond to questions from
guests, supervisors and co-workers.
-Ability to speak additional languages such as Spanish, French
or German preferred.