Your No Fee & Complaint Policy
We are committed to transparency and fairness. Learn about our no-fee policy and how you can submit complaints or feedback. Our goal is to provide a safe, trustworthy, and responsive service experience for all users.
No-Fee & Complaints Policy
1. No Recruitment Fees
Kouzon confirms that no job seeker shall be charged, directly or indirectly, any fees or costs for recruitment, selection, placement, or employment services. This includes, but is not limited to, fees related to job matching, applications, interviews, contracts, or onboarding. All recruitment services provided by Kouzon are free of charge to candidates, in accordance with the Maritime Labor Convention, 2006 (MLC 2006).
2. Prohibition of Improper Charges
Kouzon does not permit the collection of fees by its employees, agents, partners, or representatives. Any request for payment by an individual claiming to represent Kouzon should be reported immediately.
3. Right to File a Complaint
Any applicant, candidate, or worker who believes that a fee has been requested or charged improperly, or who has any concern regarding recruitment practices, has the right to submit a formal complaint. Complaints may be submitted confidentially by email to: concern@kouzon.ca
4. Non-Retaliation
Kouzon strictly prohibits retaliation against anyone who submits a complaint in good faith. All complaints will be handled fairly, confidentially, and in a timely manner.
5. Investigation and Corrective Action
Kouzon commits to investigating all complaints promptly and to taking appropriate corrective action where necessary.
6. Policy Enforcement
This policy applies to all Kouzon employees, contractors, and authorized representatives. Failure to comply may result in disciplinary or legal action.